Official Service

HUBMASTER® Storage and Handling Solutions offers different options of Service Level Agreements (SLA) and After-sales technical support for compliance with maintenance and service requirements, providing priority access to trained technical personnel, and offering different guaranteed response times in corrective interventions.

 

We base our support in a direct after-sales team providing remote diagnostics and troubleshooting, including a continued 24/7 response for the maximum availability of our equipment.

 

We count as well on a global network of collaborating technical service centres near to you, for the preventive and corrective maintenance of the equipment, which can provide as well the storage of critical spare parts and supplies in country.

 

We maintain a program of spare parts, which remain available for a minimum of 10-years, and store the most common parts at our Global Service Center for shipping within 24-hours of a customer request.

Available Programs

We offer various degrees of support depending on the project specifics and customer requirements:

01

24/7 Telephone support with direct connection with our engineers.

02

24/7 Remote diagnostics via remote connection over the Internet.

03

Service Level Agreements (SLA) for corrective maintenance with different guaranteed rapid reaction times, within hours of a call-out.

04

Preventive maintenance programs for compliance to European Machinery Directives (2006/42/CE), American Standards (CMAA Specification No. 70-2015, and ASME B30.18-2011), and other local regulatory directives.

05

Critical spare part programs with 10-year availability of parts and a Central Spares warehouse for rapid response.

06

Training on system maintenance and troubleshooting to customer’s technicians.

Critical Spares

We offer a spare parts program to our valued customers, with immediate availability and dispatch within 24 hours, which ensures:

 

  • Availability of spare parts for a minimum of 10 years or equivalent replacements.
  • Availability of spare parts, which are issued new and with full standard original manufacturer equipment's warranty.
  • Continued operations the storage system by minimizing the duration of technical down-times.

 

This program is offered as part of a Service Level Agreement with guaranteed emergency corrective service and remote assistance for the identification and resolution of problems.

 

Other models of Spare Part Programs, such as the purchasing or storage of spare parts on site or by a local service team are possible, depending on each market.

Warranty

The HUBMASTER® Multi-Aisle Stacker Crane System is built with components from first European, Japanese, and American manufacturers.

 

Our valued customers benefit from a 3-year international warranty covering against any defect in materials, workmanship and/or product design, provided the product is used in accordance with the specified equipment classification, service intervals, and performance requirements

 

Warranty claims should be addressed and recorded in our HUBMASTER® Technical Support Portal and should be accompanied with detailed evidence regarding the claimed fault, including photographs to enable prompt resolution of the claim.

 

Our remote service support team typically performs an initial remote diagnostic of the potential fault and then coordinates an on-site service team according to the agreed conditions in the Service Level Agreement.

Technical Service Partners

Our international network of associated Technical Service Partners are certified to provide compliance with all instructions and recommendations for a reliable maintenance and the correct servicing of our equipment. Our global network of collaborating service teams offers preventive and corrective maintenance, as well as stocking of spare parts, according to the most strict conditions covered in the agreed Service Level Agreement.

 

By contracting a Service Level Agreement from HUBAMSTER® you will be assured of:

  • Priority access to official technical staff.
  • Priority access to original spare parts.
  • Reduced rates for those interventions outside of the warranty.